Frequently Asked Questions
Everything you need to know about your favorite Japanese snacks and treats.
How long does shipping take for international orders?
Most orders are processed within 48 hours. Depending on your location, shipping typically takes between 7 to 14 business days via our express courier partners.
What is the shelf life of the snacks?
We pride ourselves on freshness. Most of our snacks have a shelf life of 3 to 6 months. However, short-life items like fresh mochi or seasonal cakes will have their expiration dates clearly marked on the product page.
Do you offer climate-controlled packaging for chocolates?
Yes, during summer months or for shipping to warmer regions, we provide insulated packaging and coolants to ensure your chocolates and sweets arrive in perfect condition.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.
Are there allergen warnings for your products?
Every product page includes a translated list of ingredients and common allergens. Please review these carefully if you have sensitivities to soy, milk, wheat, or nuts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.