Returns & Exchanges
At Konbinistop, we strive to ensure every snack and beverage arrives in perfect condition; however, due to the perishable nature of our products, we only accept returns for items that are damaged or incorrect. Please contact us within 7 days of delivery to initiate a claim for a refund or replacement.
Document the Issue
Take clear photos of the damaged items or the incorrect products received, including the original packaging and shipping label.
Contact Support
Email our customer service team at [email protected] with your order number and the photos of the affected items.
Verification Review
Our quality assurance team will review your request within 48 hours to verify the eligibility for a refund or exchange based on our perishables policy.
Resolution
Once approved, we will issue a full refund to your original payment method or dispatch a replacement shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing